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Training and Awareness Empowering People as the First Line

Training and Awareness: Empowering People as the First Line of Defence

Even the most sophisticated technical defences can be undermined by a single click on a malicious link. Human factors remain the weakest link in cybersecurity chains—but also represent the greatest opportunity for strengthening organisational resilience. Invield’s training and awareness programmes transform employees from potential vulnerabilities into active defenders.

Training and Awareness: Empowering People as the First Line of Defence

1. Role-Specific Training

Customised training modules addressing the unique security responsibilities and threat exposures of different roles—from customer service representatives handling sensitive data to developers building secure applications and executives making risk-informed decisions.

  • Customer-facing staff: Social engineering recognition and data handling protocols
  • Technical teams: Secure coding practices and vulnerability awareness
  • Leadership: Strategic risk assessment and regulatory compliance oversight

2. Simulated Attack Scenarios

Regular phishing simulation campaigns that safely expose employees to realistic attack scenarios, measuring susceptibility rates and providing immediate educational feedback to those who fall victim to simulated attacks.

  • Quarterly phishing campaigns with varying sophistication levels
  • Spear-phishing simulations targeting high-value individuals
  • Performance tracking and personalised remedial training

3. Incident Response Drills

Tabletop exercises and practical drills ensuring teams can execute incident response protocols effectively under pressure, identifying gaps in procedures and communication channels before real incidents occur.

  • Quarterly scenario-based exercises testing response capabilities
  • Cross-functional coordination practice across security, operations, and communications
  • Post-drill analysis and protocol refinement

Invield’s training approach aligns with ISO 27001 best practices for security awareness, recognising that effective cybersecurity culture doesn’t emerge from annual compliance training videos. Instead, we build engaging, continuous learning experiences that integrate security awareness into daily workflows and decision-making processes.

4. Transformative Outcomes

One fintech client struggled with persistent social engineering attacks, with employees clicking malicious links in approximately 28% of simulated phishing campaigns. Following implementation of Invield’s comprehensive training programme, including monthly awareness sessions, gamified learning modules, and immediate feedback mechanisms, their click rate plummeted to below 8% within twelve months—a 70% reduction in successful social engineering attacks.

Security training used to feel like punishment. Invield made it engaging, relevant, and useful.

“Our own team now actively reports suspicious activity—they’ve become our best security asset.”